PORTFOLIO

Our client faced the challenge of managing massive inquiry volume and exponential cost of customer service hiring. We addressed this by deploying an AI Chatbot that integrated directly into their WhatsApp ecosystem. The goal wasn't just to automate, but to ensure that millions of Malaysians received instant, accurate, and helpful responses. By moving away from rigid, frustrating menus, we empowered the client to handle everything from pre-sales lead conversion to the delicate task of calming frustrated customers, all while maintaining a natural and humanised conversational tone.

Built on enterprise-grade Google Dialogflow CX and enhanced with LLM capabilities, this solution moved beyond basic scripts to truly understand user intent and context. The result was a robust, humanized digital assistant that has served millions of users, proving that AI-enabled businesses don't just save on operational costs, they gain a competitive edge by never missing an opportunity to serve their community.